Refund policy

RinseKind offers a 30-day satisfaction guarantee. If you are not satisfied with your purchase, contact hello@rinsekind.com within 30 days of delivery and we’ll work with you to make it right.

Please include your order number and a short description of the issue. Depending on the circumstances, we may offer a refund, replacement or another appropriate resolution. If any further steps are needed, we’ll provide them by email.

The satisfaction guarantee applies to items purchased directly from RinseKind and begins on the date your order is delivered. It does not cover change-of-mind requests made after 30 days or damage caused by misuse.

This policy does not limit your rights under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For help with a return, refund or product issue, contact hello@rinsekind.com.